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Business Processing Office : |
IGI provides a range of IT solutions and BPO services that enable organizations to integrate diverse systems, translate data, enhance workflow, and improve administrative efficiency. IGI's outsourced services provide clients with a solution for developing custom software and application hosting, furthermore streamlining and reducing the costs of managing back office and non-core business processes.
A solution overview is given below:
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The solution essentially comprises of two
modules: |
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Front-End Imaging Module |
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An integrated forms processing and document management solution that encompasses imaging, data capture, date entry, transmission, storage and retrieval.
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Mailroom Sorting
& Prepping for Claims and other
Forms
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Claims/Forms
Scanning & OCR |
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Data
Entry |
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Back-End Module |
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This facilitates the following activities: |
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Claims
Processing
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Conversion to EDI
(any to any format)
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Transmission to
client and/or its trading
partners |
Reporting
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Standard
productivity, aging, and backlog
reports
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Facilitates
accreditation
process |
Auditing
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Encrypted data
transmission
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All events
auditing |
Document Flow
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Queue-based work
distribution for claims and correspondence |
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Automated
cross-departmental issue
resolution |
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Direct access to
backlog
information |
Customer Service
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Immediate access to
provider and member images and information |
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Automated call
tracking (life cycle tracking) |
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Contact Service Forms and tree-structured audit trail |
Provider Contracts
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Provider contract
and fee schedule maintenance |
Enrollment
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Group membership
enrollment & maintenance |
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Electronic
enrollment |
Benefits Management
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Maintaining benefit
files |
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Maintaining
capitation
files |
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If you would like to learn more about this service -- click here. |
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