Business Process Outsourcing

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Overview

In today’s competitive market most of the companies outsource their business processes to external service providers so that they can focus on their business core competencies. In this process they are heavily dependent upon the performance of the external service provider.

This partnership provides enterprises the benefits of overhead cost reduction, improved productivity and better quality.

A new generation of BPO is here, and IGI is leading the way. We offer comprehensive BPO services whose success is rooted in deep experience and knowledge of our clients’ business and industry. We collaborate to help clients define a broader spectrum of performance targets, including measurable business outcomes such as increased sales, better customer satisfaction, increased market share, higher levels of employee engagement and productivity, improved shareholder value and more.

Client challenges

High operating costs? Wondering what new technologies to invest in to stay ahead of competition? How to manage cash-flow, reduce inventory-carrying costs, and ramp up after-sales service? How to optimize collection results? How to gain visibility across your supply chain? Or move to more complex processes such as actuarial and underwriting analytics support?

If these are your challenges – they are certainly not just about the cost. It’s about optimizing your business processes while simplifying them and addressing operational issues like security, privacy, or governance. A dependable and reliable BPO service partner can get you there – a partner who has embraced the industry best-in-class processes required to deliver such secure outsourcing services.

Business Value:

Even though there are many pros and cons related to BPO services, often advantages surpass the disadvantages. Plus points of Business Process Outsourcing services are:

Concentrating on core process rather than the supporting ones: Outsourcing the supporting processes gives the organization more time to strengthen their core business process

Reduced Operational and Recruitment costs: Outsourcing eludes the need to hire individuals in-house; hence recruitment and operational costs can be minimized to a great extent. This is one of the prime advantages of offshore outsourcing

Risk-sharing: one of the most crucial factors determining the outcome of a campaign is risk-analysis. Outsourcing certain components of your business process helps the organization to shift certain responsibilities to the outsourced vendor. Since the outsourced vendor is a specialist, they plan your risk-mitigating factors better.

We apply extensive analytics capabilities - using our industry acumen, the data we manage for clients and our knowledge of your organization to improve your operational engine. By uncovering hidden insights, we generate innovations that result in business growth.

Offerings:

Infotech Global provides a range of IT solutions and BPO services that enable organizations to integrate diverse systems, translate data, enhance workflow, and improve administrative efficiency.

Infotech Global's outsourced services provide clients with a solution for developing custom software and application hosting, furthermore streamlining and reducing the costs of managing back office and non-core business processes.

IGI offers comprehensive BPO services across multiple business functions and processes - finance and accounting, procurement, marketing, supply chain, HR and learning. We also offer BPO services specific to the unique needs of particular industries such as telecommunications networks, credit services, healthcare, utilities, pharmaceuticals and more.

IGI understands each client’s business model and their needs — we become an Outsourcing partner who can help the client to create more business value by improving efficiency and reducing cost. We go for a “right shore” model with a mix of onshore and offshore, and monitor the business performance by adhering to strict SLAs.

We have a large amount of experience in the healthcare market, where we have been successfully handling the claims submission process for our major healthcare clients. We are best known for delivering value to our clients. Our clients look at us as partners, and not as an outsourcing vendor.

A solution overview is given below:

The solution essentially comprises of two modules:

Front-End Imaging Module:

An integrated forms processing and document management solution that encompasses imaging, data capture, date entry, transmission, storage and retrieval.

• Mailroom Sorting & Prepping for Claims and other Forms
• Claims/Forms Scanning & OCR
• Data Entry

Back-End Module:

This facilitates the following activities:

Claim Processing:

• Conversion to EDI (any to any format)
• Transmission to client and/or its trading partners

Reporting:

• Standard productivity, aging, and backlog reports
• Facilitates accreditation process

Auditing:

• Encrypted data transmission
• All events auditing

Document Flow:

• Queue-based work distribution for claims and correspondence
• Automated cross-departmental issue resolution
• Direct access to backlog information

Customer Service:

• Immediate access to provider and member images and information
• Automated call tracking (life cycle tracking)
• Contact Service Forms and tree-structured audit trail

Provider Contracts:

• Provider contract and fee schedule maintenance

Enrollment:

• Group membership enrollment & maintenance
• Electronic enrollment

Benefits Management:

• Maintaining benefit files
• Maintaining capitation files